Terms & Conditions
Terms & Conditions
This Agreement (the"Agreement") is a legal agreement between you and Samarath MalChandaliya Trades Pvt. Ltd. (sole owner of its brand "LiveKirana"& “LiveKirana.com”) that states the terms and conditions under which youmay receive the LiveKirana Service and use the LiveKirana Web site("LiveKirana.com").
You agree to these terms & conditions when usingthe LiveKirana Service or LiveKirana.com.
1. LiveKiranaService :
The LiveKirana Serviceis a transaction, information and communication service available to authorizedusers ("customers") who access LiveKirana.com. LiveKirana.comcurrently provides an online grocery and general products shopping and deliveryservice, and may in the future provide additional shopping and relatedservices.
LiveKirana.com'semployees, agents or designees will shop and deliver grocery orders placed withthe LiveKirana Service. Prices of products sold online may differ from thosein retail stores. Delivery will be made to the delivery address that youspecify when you confirm your order. Prices for products you place in your cartwill be guaranteed for the transaction. Payment for groceries and associatedshopping and delivery fees is due at the time of delivery. You are responsiblefor ensuring that someone is present at the delivery address to receive and payfor deliveries at the specified time of delivery. Anyone at the deliveryaddress who receives the delivery is conclusively presumed to be authorized toreceive and pay for the order. If LiveKirana.com cannot deliver your order,or must make an additional delivery because no one is at the delivery addressto receive and pay for the order at the specified time, or wrong address /details given to us by you, will be assessed an additional fee. If you are notsatisfied for any reason with an item purchased through the LiveKiranaService, you may call customer service at the time of receiving your order at 0294-2413025/7737473269.
LiveKirana.com'sliability for missing a delivery is limited to delivery at a later agreed timeat no additional charge.
2.Product Content :
Product images are forrepresentative purposes only. Every effort is made to maintain accurate and upto date product related content on LiveKirana. However, information providedis sourced from publically available resources and hence LiveKirana does notclaim responsibility or accept liability for any loss or damage due to usebased on the same. We do not recommend relying solely on the productinformation provided. Packaging, product size, product contents &nutritional information may change without any prior intimation.
The product nutritionalinformation displayed is based on the following standards or if mentioned so onthe product packaging. Use at your own discretion.
≥ 6gm fibre/ 100gm product
< 120mg (0.12gm) sodium/ 100gm product
< 20mg (0.02gm)/ 100gm [<10mg (0.01gm) for liquids]
As mentioned on the packaging
Source: Codex Guidelines on Nutrition Labelling
3.Your Account :
You agree to provideLiveKirana.com with accurate and complete information as required byregistration for the LiveKirana Service ("Customer RegistrationData"), including, but not limited to, your legal name, billing anddelivery addresses, telephone number and promptly to notify LiveKirana.com ofany change in your Customer Registration Data at info@LiveKirana.com. Uponregistration, your username and password will allow you to access theLiveKirana Service. Your password should be kept strictlyconfidential to prevent unauthorized use. You agree to notify LiveKirana.compromptly of any unauthorized use of your password or your account. Youwill remain liable for any use of the LiveKirana Service until you notifyLiveKirana.com of the unauthorized use, loss or theft.
4. Lalaji Points :
Each Lalaji Point isequivalent to one rupee and can be redeemed for shopping on LiveKirana.comonly. However, under any circumstances, LiveKirana.com is not liable torefund money to the customer in exchange/return of Lalaji Points. Also, theLalaji Points in an individual account can be used for the same account solelyand cannot be transferred to any other account. Lalaji will be added to thecustomer’s account once the transaction for the current bill is completed;which may take about 48 hrs. One can utilize all or part of accumulated pointin any of the future transactions.
5.Reviews, Comments, Communications, and other Contents :
Visitors may post reviews,comments, and other content; and submit suggestions, ideas, comments,questions, or other information, so long as the content is not illegal,obscene, threatening, defamatory, invasive of privacy, infringing onintellectual property rights, or otherwise injurious to third parties orobjectionable and does not consist of or contain software viruses, politicalcampaigning, commercial solicitation, chain letters, mass mailings, or any formof "spam." You may not use a false e-mail address, impersonate anyperson or entity, or otherwise mislead as to the origin of a card or othercontent. LiveKirana.com reserves the right (but not the obligation) to removeor edit such content, but does not regularly review posted content.
(i) You may not post, distribute, or reproduce in any way any copyrightedmaterial, trademarks, or other proprietary information without obtaining theprior written consent of the owner of such proprietary rights.
(ii) LiveKirana.com may review, edit, reject, refuse to post and/or deleteany Content that in the sole judgment of LiveKirana.com violate these Termsof Use or which might be offensive, illegal, or that might violate the rights,harm, or threaten the safety of another person.
(iii) Any information provided by you on this site shall not be misleading inany way.
5.Unauthorized or Fraudulent Use :
LiveKirana.com does not offer the LiveKirana Service to children. Byregistering for the LiveKirana Service, you warrant that you are at least 18years old. If you are under 18, you may use the LiveKirana Service only withthe involvement of a parent or guardian. From time to time, LiveKirana.commay extend promotional offers to existing or potential new customers. You agreeto abide by the terms and conditions of any such offer and acknowledge thatcircumvention of the terms and conditions of such offers constitutes afraudulent use. You will be liable for damages caused by such fraudulent use.
6.Changes in Agreement or LiveKirana Service :
LiveKirana.com may at any time change any of the terms of this Agreement butnot limited to, the amount of, or basis for determining, any fees or chargesfor the LiveKirana Service. If LiveKirana.com makes material changes tothis Agreement, LiveKirana.com will provide notice to you in a mannerprovided in this Agreement. Your use of the LiveKirana Service after any suchchange will be conclusively deemed acceptance of such change. LiveKirana.commay discontinue or revise any or all aspects of the LiveKirana Servicewithout prior notice to you. Price and availability of products are alsosubject to change without notice. We reserve the right to correct onlinepricing errors. In such event, we reserve the right to correct the pricingerror or cancel undelivered orders for such incorrectly priced products. Youwill be contacted in such circumstances. If any change is unacceptable to you,you may cancel your LiveKirana Service and terminate this Agreement.
7.Disclaimer of Warranty and Limitation of Liability :
Your use of the LiveKirana service, LiveKirana.com and the internet isentirely at your own risk. The LiveKirana service, LiveKirana.com and itscontents are provided on an "as is", "as available" basis.To the fullest extent permitted by law LiveKirana.com disclaims allrepresentations and warranties, including, but not limited to, warranties as tothe availability, accuracy or content of information, products or services, andwarranties of title, non-infringement, merchantability or fitness for aparticular purpose. LiveKirana.com does not warrant that the functionsprovided by LiveKirana.com will be uninterrupted or error-free, or thatLiveKirana.com or the server that makes it available are free from viruses orother harmful components.
Neither LiveKirana.com nor any of its directors, employees, agents, licensorsor merchants (collectively, its "associates") shall be liable fordamages of any kind, including, but not limited to, direct, indirect,incidental, punitive and consequential damages, arising from your use of, orinability to use, the LiveKirana service, LiveKirana.com, the internet orfor any other claims related in any way to your relationship withLiveKirana.com.
You agree to defend, indemnify and hold LiveKirana.com and its Associatesharmless from any claims and expenses, including attorney's fees, arising inconnection with a violation of this Agreement by you or through use of youraccount.
LiveKirana.com may suspend or terminate your access to the LiveKiranaService at any time for any reason with or without notice to you. You mayterminate your LiveKirana Service at any time for any reason by deliveringnotice in a manner provided in this Agreement which termination will beeffective the day notice is received or such later date specified in thenotice.
All the products listed onLiveKirana.com will be sold at MRP unless otherwise specified. The pricesmentioned at the time applicable prices at the time of placing an order.Although prices of most of the products do not fluctuate on a daily basis butsome of the commodities and fresh food do change on a daily basis which wouldbe updated almost immediately on the portal.
Cancellation And Return & Refunds Policy :
Cancellation Policy :
As a policy we do not cancel any order after it customer can cancel your is placed on the portal. However, if there are changes in the delivery slot time you requested or need to add more products, you need to call us on customer care number 0294-2413025 / 7737473269. Please note: If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.
Return & Refunds :
We have a "no questions asked return and refund policy" which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and make the necessary adjustments to your order value. However, please note: If a product is returned due to a change in mind and your order value goes below our minimum order requirement of Rs.100, you will be assessed an additional delivery fee.
LiveKirana reserves the right to, at its sole discretion, withhold or withdraw a referral bonus. Invalid referrals include, but are not limited to:
1. Duplicate accounts belonging to the same individual
2. Members staying in the same postal address
3. Any other misuse, as determined by LiveKirana
Minimum order value:- Customer must have to place minimum order of Rs.100 at LiveKirana to purchase manythings.
Delivery schedule:- Orders till 01:00 PM the delivery will be on same day and if orders made after 01:00 PM the possible delivery would be on next day.